Position: NeMT Driver
Location: Northern NJ 07018
Employment Type: Part-Time Rate: $18.00 to $25.00, doe

Job Summary: As a Part-Time Driver at Infinity Medical Transportation you will play a crucial role in providing reliable and safe non-emergency medical transportation services to our valued customers, with a special focus on military veterans. You will be responsible for ensuring timely pick-up and drop-off of passengers while maintaining a professional and courteous demeanor. Your commitment to excellent customer service and adherence to safety protocols will contribute to the overall success of our organization.

Responsibilities:

• Safely and efficiently operate a non-emergency medical transport vehicle, adhering to all traffic rules and regulations.
• Provide friendly and compassionate assistance to passengers, including helping them enter and exit the vehicle, securing their belongings, and ensuring their comfort throughout the journey.
• Follow assigned routes and schedules, adapting to unexpected changes or delays as necessary.
• Maintain accurate records of trips, mileage, and any incidents or accidents that occur during transportation.
• Communicate effectively with dispatch operators and other team members to coordinate pickup and drop-off locations and ensure smooth operations.
• Conduct routine vehicle inspections and report any maintenance or repair needs promptly.
• Uphold the company's commitment to excellent customer service, treating all passengers with dignity, respect, and empathy.
• Adhere to all safety protocols, including proper sanitization of the vehicle and compliance with infection control guidelines. Requirements:
• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Previous experience in transportation services preferred.
• Excellent knowledge of local roads, traffic patterns, and alternative routes.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations with professionalism and composure.
• Physical fitness to assist passengers with mobility challenges.
• Empathy and understanding towards the unique needs of military veterans.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Join our team at Infinity Medical Transportation and make a positive impact on the lives of military veterans by providing them with reliable and compassionate transportation services.

Position: Customer Service Representative
Location: Northern NJ 07018
Employment Type: Part-Time Rate: $18.00 to $25.00, doe

Job Summary: We are seeking a Part-Time Customer Service Representative to join our dedicated team at Infinity Medical Transportation, a non-emergency medical transport company with a focus on serving military veterans. In this role, you will be the primary point of contact for our customers, ensuring their needs are met and their inquiries are handled promptly and professionally. Your exceptional communication skills, empathy, and problem-solving abilities will contribute to our mission of providing outstanding customer service

Responsibilities:

• Respond to customer inquiries promptly and courteously through phone, email, or in-person interactions, addressing their questions, concerns, and requests effectively.
• Schedule and coordinate transportation services for customers, considering factors such as pickup and drop-off locations, medical requirements, and special accommodations.
• Maintain accurate and detailed customer records in the company's database, ensuring all information is up-to-date and accessible.
• Collaborate closely with drivers and dispatch operators to ensure smooth and efficient operations, communicating changes or updates to schedules as necessary.
• Handle customer complaints or issues with empathy and professionalism, seeking appropriate resolutions and escalating matters when necessary.
• Provide information to customers about available services, eligibility requirements, and billing procedures.
• Process payments, invoices, and maintain accurate financial records related to customer transactions.
• Collaborate with team members to identify areas for improvement in service delivery and contribute to the development of customer service policies and procedures.

Requirements: 

• High school diploma or equivalent.
• Previous experience in customer service or a related field preferred.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
• Empathy and compassion towards the unique needs of military veterans.
• Problem-solving and conflict resolution abilities.
• Detail-oriented and highly organized, with excellent time management skills.
• Proficiency in using computer systems and customer service software.
• Ability to work effectively in a fast-paced and dynamic environment.
• Availability to work flexible hours, including evenings, weekends, and holidays

Join our team at Infinity Medical Transportation and make a positive impact on the lives of military veterans by providing them with reliable and compassionate transportation services.

Position: : Scheduler/Dispatch Operator
Location: Northern NJ 07018
Employment Type: Part-Time Rate: $18.00 to $25.00, doe

Job Summary: Infinity Medical Transportation is seeking a Part-Time Scheduler/Dispatch Operator to join our team and support the efficient coordination and scheduling of non-emergency medical transportation services, with a focus on serving military veterans. As a Scheduler/Dispatch Operator, you will play a vital role in ensuring timely and reliable transportation for our customers by managing schedules, assigning drivers, and maintaining effective communication with all stakeholders. Your organizational skills, attention to detail, and ability to handle multiple tasks simultaneously will contribute to the smooth operations of our company

Responsibilities:

• Create and maintain accurate schedules for drivers, taking into account factors such as pick-up and drop-off locations, customer requirements, and driver availability.
• Assign drivers to specific routes and trips, considering factors such as proximity, driver skills, and vehicle capacity.
• Communicate with drivers to provide them with trip details, including addresses, special instructions, and any changes or updates to the schedule.
• Monitor and track the progress of trips, ensuring drivers are adhering to assigned routes and schedules.
• Respond to driver inquiries and provide assistance or guidance as needed.
• Coordinate with customer service representatives to address customer inquiries, requests, or changes to transportation plans.
• Maintain accurate and up-to-date records of schedules, driver assignments, and customer information using scheduling software or other tools.
• Collaborate with other dispatch operators and team members to ensure efficient operations, including managing unexpected changes or delays in schedules.
• Monitor vehicle availability and coordinate with maintenance personnel for routine inspections and repairs.
• Follow established protocols and procedures to handle emergency situations or incidents during transportation.

Requirements: 

• High school diploma or equivalent.
• Previous experience in scheduling, dispatching, or a related field preferred.
• Excellent organizational and multitasking skills.
• Strong attention to detail and accuracy.
• Effective communication skills, both verbal and written.
• Proficiency in using computer systems and scheduling software.
• Ability to work effectively under pressure in a fast-paced environment.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Join our team at Infinity Medical Transportation and make a positive impact on the lives of military veterans by providing them with reliable and compassionate transportation services.